Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use telunovarque's financial services.
Information We Collect
At telunovarque, we collect various types of information to provide you with exceptional financial services and investment guidance. The information we gather helps us understand your financial goals and deliver personalized investment strategies.
Personal Information
- Contact details including name, email address, phone number, and mailing address
- Financial information such as income, investment experience, and risk tolerance
- Identification documents for account verification and compliance purposes
- Employment information and professional background details
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, and how you interact with our platform.
Cookie Usage
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, though some functionality may be limited if cookies are disabled.
How We Use Your Information
Your information serves multiple purposes in helping us deliver comprehensive financial services. We believe in transparency about how we use the data you entrust to us.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, contact information | Contract performance |
| Investment Advice | Financial information, risk profile | Legitimate interest |
| Regulatory Compliance | Identification, financial records | Legal obligation |
| Service Improvement | Usage data, feedback | Legitimate interest |
We also use your information to communicate important updates about your investments, send educational materials about financial markets, and provide customer support when you need assistance.
Information Sharing and Disclosure
telunovarque takes a conservative approach to sharing your personal information. We only share data when necessary to provide our services or when required by law.
- Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, and provide technical support. These partners are bound by strict confidentiality agreements.
- Regulatory Bodies: Financial regulations require us to share certain information with ASIC, ATO, and other regulatory authorities when conducting business in Australia.
- Legal Requirements: We may disclose information if required by court orders, subpoenas, or other legal processes.
- Business Transfers: In the unlikely event of a merger or acquisition, your information may be transferred to the new entity, subject to the same privacy protections.
We Never Sell Your Data
telunovarque does not sell, rent, or trade your personal information to third parties for marketing purposes. Your financial data is never used for advertising networks or data brokers.
Data Security and Protection
Protecting your financial information is our top priority. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection systems
- Regular security audits and penetration testing
- Secure data centers with 24/7 monitoring and backup systems
Administrative Controls
Our team follows strict access controls where employees can only access information necessary for their role. All staff undergo regular privacy training and sign confidentiality agreements. We also maintain detailed audit logs of who accesses what information and when.
Your Privacy Rights
As a telunovarque client, you have significant control over your personal information. Australian privacy laws give you several rights regarding how we handle your data.
- Access Right: Request a copy of all personal information we hold about you, including how it was collected and how it's being used.
- Correction Right: Ask us to correct any inaccurate or outdated information in your records.
- Deletion Right: Request deletion of your personal information, subject to legal and regulatory requirements.
- Restriction Right: Limit how we process your information in certain circumstances.
- Portability Right: Receive your data in a structured, machine-readable format to transfer to another service provider.
- Objection Right: Object to processing based on legitimate interests or for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer at info@telunovarque.com or call +61420347749. We'll respond within 30 days and verify your identity before processing any requests. There's no charge for reasonable requests, though we may charge a fee for excessive or repetitive requests.
Data Retention and Storage
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Regulatory compliance |
| Transaction Records | 7 years from transaction date | Tax and audit requirements |
| Marketing Communications | Until you unsubscribe | Ongoing relationship |
| Website Analytics | 26 months | Service improvement |
When retention periods expire, we securely delete or anonymize your information. For digital data, this means multiple-pass deletion that makes recovery impossible. Physical documents are destroyed through certified shredding services.
International Data Transfers
While telunovarque primarily operates within Australia, some of our service providers may process your information overseas. When this happens, we ensure appropriate safeguards are in place to protect your privacy.
Countries We Transfer Data To
- United States - for cloud storage and technical support services
- Singapore - for regional data processing and backup services
- European Union - for software services and analytics platforms
All international transfers comply with Australian Privacy Principles and include contractual protections such as Standard Contractual Clauses. We only work with service providers who demonstrate strong privacy practices and data protection standards.
Updates to This Policy
Privacy laws and our business practices evolve over time, so we may need to update this policy occasionally. When we make significant changes, we'll notify you through email or prominent notices on our website.
Minor updates that don't affect your rights may be made without specific notification, though we'll always update the "Last Modified" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Version History
Previous versions of this policy are available upon request. If you have concerns about changes, you can access earlier versions to understand what has changed and how it might affect you.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information?
Email: info@telunovarque.com
Phone: +61420347749
Mail: Privacy Officer,
telunovarque
3/74 Wellington St, East Perth WA 6004, Australia
We aim to respond to all privacy inquiries within 48 hours and resolve issues within 30 days.